Shelf Life Consulting LLC ("Shelf Life", "we", "us") helps brands and suppliers get their products ready for retail and digital shelf platforms. This policy explains what information we collect through this website and our supplier portal, how we use it, and the choices you have.
What we collect
- Account information: your company name, your name, your email address, and your password (stored in hashed form by our authentication provider, never in readable form).
- Business content you submit: product and item details, descriptions, images, documents, spreadsheets, and the messages you send us through the portal.
- Billing records: invoice numbers, amounts, dates and status. Card and bank details are entered on Stripe's pages. We never see or store them.
- Contact and health-check forms: the details you type into our forms (name, email, company, message). The catalog health check analyzes your spreadsheet in your browser; the file itself is not uploaded to us.
- Technical data: basic logs kept by our hosting and database providers (such as IP address and browser type) and a login session stored in your browser so you stay signed in.
How we use it
- To provide the services you request: onboarding your items, checking content quality, and publishing to retail and syndication platforms on your behalf.
- To run the portal: authenticating you, showing your items and progress, and sending service emails (approvals, status changes, messages, invoices).
- To invoice and get paid, keep records, secure our systems, and meet legal obligations.
- To respond to your questions and requests.
We do not sell your information. We do not use your product content or business data for other clients, and we do not run advertising or cross-site tracking on this website.
Who we share it with
We share information only as needed to deliver our services:
- Service providers that host and operate the website and portal: Netlify (website hosting and contact forms), Supabase (database, authentication and file storage), Google Workspace (business email), Resend (portal email delivery), and Stripe (payments).
- Retailers and syndication platforms (for example Syndigo or Salsify and the retailers they serve) — only the product content needed for your listings, and only at your direction as part of the services.
- Professional advisers and authorities where required by law or to protect our legal rights.
How long we keep it
We keep your account and content while your account is active and as long as needed to provide the services, resolve disputes and meet legal and accounting requirements. You can ask us to delete your account and content at any time (see below), subject to records we must keep.
Security
Access to your data is restricted by account: other suppliers cannot see your items, files or invoices. Files are stored privately and are opened with short-lived links. Data is encrypted in transit. No system is perfectly secure, so please use a strong, unique password and tell us right away if you suspect unauthorized access.
Your choices
You can ask us to access, correct, export or delete the personal information and content we hold about you by emailing mark@shelflifeconsulting.com. We will respond within a reasonable time. You can also edit your item content directly in the portal.
Children
Our website and portal are for businesses and are not directed to children under 13.
Changes
If we change this policy we will update the date above, and for material changes we will notify portal users.
Contact
Shelf Life Consulting LLC
mark@shelflifeconsulting.com